University Urology – Frequently Asked Questions
Where are you located?
University Urology has multiple clinic locations across East Tennessee, including Knoxville, Northshore, Tazewell, Sevierville, Crossville, Morristown, Lafollette, Lenoir City, and Sweetwater. Our main office is at the University of Tennessee Medical Center in Knoxville.
What conditions do you treat?
- Prostate conditions (BPH, prostate cancer, prostatitis)
- Kidney stones and complex stone disease requiring advanced surgical management
- Bladder cancer and other urologic cancers
- Overactive bladder and urinary incontinence
- Erectile dysfunction and men’s health concerns
- Testosterone replacement therapy and male hormone health
- Female urology conditions
Do I need a referral to be seen?
In many cases, you can schedule directly. Some insurance plans require a referral from your primary care physician. Check with your insurance provider or call our office for guidance.
How do I schedule an appointment?
Call us at (865) 305-9254 or Request a Consultation Online.
Which insurance plans do you accept?
We accept most major insurance carriers, including Medicare and commercial plans. Our billing team can verify coverage prior to your visit.
Do you offer same-day or urgent appointments?
Yes. We reserve urgent appointment slots daily for patients with kidney stones, urinary retention, or other urgent urologic concerns. Call early in the day if you believe you need urgent evaluation.
What procedures can be done in the office?
Many treatments are performed in-office, including cystoscopy, vasectomy, UroLift, Bulkamid, bladder instillations, and diagnostic testing. Larger procedures are performed at University of Tennessee Medical Center or affiliated hospitals and surgery centers.
What should I bring to my first appointment?
- Driver’s license or photo ID
- Insurance card
- List of medications and medical history
- Prior records or imaging if available
Do you offer telehealth visits?
Yes. Many follow-up and consult appointments can be conducted virtually for your convenience. Ask our scheduling team if your visit qualifies for telehealth.
Do you treat both men and women?
Yes. We provide comprehensive urologic care for both men and women. Our expertise includes male sexual health, hormone management, stone disease, cancer, and female pelvic health.
Why choose University Urology?
- The most advanced and experienced urology team in East Tennessee
- Fellowship-trained subspecialists in urologic oncology, men’s health, stone disease, and female urology
- Leaders in managing complex kidney stone disease with cutting-edge technology
- Providers experienced in testosterone replacement therapy and comprehensive men’s health care
- On-site imaging, lab services, and advanced diagnostics for faster answers
- Access to the latest clinical trials and guideline-based therapies for all urologic conditions