For Patients · University Urology, PC
Patient Resources
Everything you need to manage your care — pay your bill, access your records, request forms, find procedure instructions, and access trusted educational information.
Your Account & Care
Practice Resources
Direct access to your account, records, and care tools at University Urology.
Patient Portal
Access your visit notes, lab results, imaging reports, and telehealth visits. Sign in with your ModMed account. For messages to our team, use Klara — not the portal.
Go to Patient PortalBill Pay
View and pay your outstanding balance online. Payments are processed securely through our billing system. For billing questions, call (865) 444-0889.
Pay Your BillMessage Us (Klara)
Send a secure message to our team for non-urgent questions, prescription refill requests, or to share records and documents ahead of your visit.
Message UsTelehealth Video Visits
University Urology offers video visits through Klara. No app required — just click your secure link at appointment time. Learn how to prepare and join.
Telehealth GuideWhat to Bring
A checklist of everything you need for your first visit — including ID, insurance card, imaging discs, prior records, and co-pay information.
View ChecklistPrescription Refills
All routine refill requests go through Klara. Allow 3 business days. Controlled substances require an office visit. Learn how to submit a refill request.
Refill InstructionsYour Test Results
When to expect lab results, biopsy pathology, and imaging reports — and how to follow up if you haven’t heard back within the published window.
Results & Follow-UpNew Patient & Referrals
What to expect after your doctor sends a referral, how the scheduling process works, and how to prepare for your first visit.
New Patient GuideProcedure Instructions
Preparation and recovery instructions for in-office procedures including cystoscopy, vasectomy, prostate biopsy, Botox, Xiaflex, PNE trial, and more.
View All ProceduresMedical Records, FMLA & Disability
ShareCare is our third-party partner for medical records requests, FMLA documentation, and disability form processing. Requests are handled through their secure portal.
ShareCare PortalChronic Care Management
A Medicare program designed to help patients better manage chronic conditions between office visits. CareHarmony coordinates this program on our behalf.
Learn MoreEducational Resources
Trusted External Resources
These organizations publish reliable, evidence-based patient education on urologic conditions. Links open in a new window.
NCCN Patient Guidelines
Plain-language cancer guidelines published for patients by the National Comprehensive Cancer Network. Covers prostate, bladder, kidney, testicular, and penile cancer.
NCCN Guidelines →Bladder Cancer Advocacy Network
BCAN is a leading patient advocacy organization for bladder cancer. Their website includes diagnosis guides, treatment overviews, support programs, and clinical trial information.
Visit BCAN →Urology Care Foundation
The official patient education resource of the American Urological Association. Covers a broad range of urologic conditions, procedures, and men’s and women’s health topics.
Urology Health →Can’t find what you’re looking for? Our team is happy to help. Call, text, or message us through Klara.